FAQ - Sweep and Sparkle

Questions & Answers

You have questions and we have answers. Discover answers to our frequently asked questions.

Where do you provide your service?

We're currently offering cleaning services in Nowra, New South Wales and surrounding areas.

What are your hours of operation?

We operate from Monday to Saturday, from early morning (6.00 am) until late (9.00 pm). Use our online booking facility to lock in a date and time.

Do you clean tile grout or bathroom mold?

Although we will clean light or incidental mold as we find it, to ensure cost-effectiveness and efficiency, we currently do not offer tile grout cleaning as part of our services outside of a bathroom 'deep cleaning' service.

For entrenched or chronic mold, due to health considerations, we recommend hiring a mold removal specialist who can safely and effectively address the mold issue.

Can I leave a key?

Yes, we are happy to access a lockbox or obtain keys from the front desk of your building when given permission.

How can I reschedule my appointment?

If you would like to reschedule your appointment, please call us, email us, or log into your account and visit your appointment details page. Click the menu icon in the top right corner. If rescheduling is enabled for your appointment, you will see a reschedule link. Click that link and select a new date and time for your appointment.

What If I’m not satisfied with my cleaning?

If you are unsatisfied with the service for any reason, please contact us promptly and we will do our best to fix the issue. In the event of a re-scheduled clean, it is required to make the arrangement within 2 business days of the original appointment.

How do I book my cleaning?

Please visit our booking page and fill out the booking form, selecting a preferred date and time for your cleaning appointment. Enter your billing information and complete your payment. You will receive booking confirmation via email and/or text message.

Do you clean any outside surfaces of the home?

No, we only clean on the inside of your home.

Do I have to be home when the cleaner arrive or depart?

No, it is not mandatory. However, for first-time sign-ups, we encourage initial introductions as they contribute to building a friendly relationship with your dedicated cleaning specialist.

Can I tip my cleaner? If so, how much?

Yes, you can tip your cleaner. There is no suggested percentage, whatever feels good to you. Any amount is appreciated.

How can I cancel my appointment?

If you would like to cancel your appointment, please log into your account and visit your appointment details page. Click the menu icon in the top right corner. If canceling is enabled for your appointment, you will see a cancel link. Click that link to cancel your appointment.

Are your prices negotiable?

Our residential cleaning rates are fixed and not open to negotiation. The pricing is determined based on the details you provide on our booking page.

For commercial customers, please contact us directly for a quote.

What if my home requires more time than what it was booked for?

Please remember to provide any additional details you would like us to know about your cleaning requirements. If our cleaners determine that more time is necessary to thoroughly clean your home beyond the originally booked duration, we may need to reschedule the appointment accordingly.

Still Have Questions?

Can't find the answer you're looking for? Please chat with our friendly team.